Privacy Statement
Introduction
We are committed to safeguarding your privacy and we
want you to feel comfortable with how we collect and use your personal
information. This Privacy Policy explains how we do this.
Turner & Co. (Glasgow) Limited (“we“, “us” or “our“) is
the controller of personal information collected by us. Our ICO registration
number is Z5565202.
If you have any questions about this Privacy Policy,
including any requests to exercise your legal rights, please contact us using
the information set out in the How to Contact Us section below.
This Privacy Policy may change from time to time.
We recommend you regularly check this page for any changes when you visit our
website.
This Privacy Policy was last updated on 7th
May 2024.
2. Personal information we collect and use
Personal information we collect, use, disclose, store
and transfer may include:
·
Contact information: information which identifies you or allows us to contact you in person
(including name, telephone number, email and postal
address).
·
Information you provide: personal information you choose to give to us when you interact with
our website or you are in contact with us, for example if you fill out a form
or contact us with an enquiry.
·
Feedback: information that you share with us about your experience in using our website
or our products or services (e.g. your comments and suggestions, testimonials
and other feedback).
3. How we
collect personal information
We may collect your personal information from a
variety of sources, including through:
·
Requests and forms: for example, personal information you choose to give to us by entering
information via our website or our social media pages or by corresponding with
us by email, telephone or post.
·
Newsletters and marketing
activities: for example, where you
provide your personal information to receive newsletters and other marketing
information from us.
·
Cookies: our website uses cookies – please see the Cookies section below
for more details.
4. Why we
collect and use personal information
We collect and use your personal information for
some or all of the following reasons:
·
Contracts: where this is necessary to perform contracts we enter into with you or in
preparation for this.
·
Customer service: to deal with your enquiries and requests via forms on our website or
other forms of communication, including email, telephone, post and social media.
·
Marketing activities: to provide news and information about us, our group or products/services,
for example where you subscribe to receive newsletters or other information
from us. Contact with you may be by different methods, including email,
telephone, SMS text and post.
·
Security: to maintain the security of our website, facilities and systems.
·
Legal compliance: to comply with our legal and regulatory responsibilities, to respond
to legal requests for information issued by government authorities or regulatory
bodies, to prevent and detect crime and fraud, or to protect your, our or
others’ rights.
·
Website: to operate our website, personalise it to you and to
understand how the website is used so that we can improve it.
5. Legal basis for collecting and using personal information
UK data protection law requires that we have a legal
basis for collecting and using personal information. We rely on one or more of
the following for collecting and using your personal information:
·
Consent: we rely on consent to use your personal information only where
we have obtained your active agreement to this for a specified purpose. You
have the right to withdraw your consent at any time.
·
Performance of a contract: we may use your personal information where we need to
perform a contract with you or in preparation for this.
·
Legal Obligations: we may use your personal information where it is necessary for
compliance with a legal obligation to which we are subject.
·
Legitimate Interest: we may use your personal information where it is necessary to
conduct our business and pursue our legitimate interests, for example:
o
to administer our website,
correspond or communicate with you;
o
to prevent or report fraud or
other criminal activity;
o
carry out marketing activities to
grow our business and
o
to enable us to give you the
best and most secure service or experience;
o
to create a better understanding
of you as a customer or website visitor;
o
for network and information
security, including measures to protect your information against loss or
damage, theft or unauthorised access, or
o
to comply with a request from
you in connection with the exercise of your rights (for example where you have
asked us not to contact you for marketing purposes, we will keep a record of
this in order to be able to comply with your request).
We make sure we consider and balance any potential
impact on you and your rights (both positive and negative) before we process
your personal information for our legitimate interests. We do not use your personal
information for activities where our interests are overridden by the impact on
you (unless we have your consent or are otherwise required or permitted to by
law).
6. Cookies
Our website uses cookies to help make your browsing
experience more personalised and effective. Please see our Cookie Policy for
more details about the cookies we use and how to change your cookie preferences
here.
7. Sharing your personal information with
others
In some circumstances we may share your personal
information with third parties:
·
Group companies: we may share your personal information with our subsidiaries and other
companies within our group. Unless they
provide you with their own privacy policy, they may use your personal
information in the ways set out in this Privacy Policy.
·
Service providers: we may use service providers, agents, suppliers or contractors to
provide services to us or on our behalf, including administering services to
you. These third parties may access or otherwise process your personal
information in the course of providing these services. We require such third
parties to comply with all relevant data protection laws and security
requirements in relation to your personal information.
·
Legal requirements: we may disclose your personal
information if we are required to do so by law or if disclosure is reasonably
necessary to comply with legal processes, meet or enforce a legal obligation,
respond to any claims or for a business acquisition or sale involving us (or as
part of a business restructuring or reorganisation).
8. Transfers of personal information outside
the UK
In certain circumstances we may securely transfer personal
information to countries outside the UK.
We will only transfer your personal information
where either:
·
the
transfer is to a country which the UK has decided ensures an adequate level of
protection for your personal information; or
·
we have put
in place measures to ensure adequate security as required by UK data protection
law. These measures include ensuring that your personal information is kept
safe by carrying out strict security checks on our overseas partners and
suppliers, backed by strong contractual undertakings approved by the relevant
regulators such as the UK or EU standard contractual clauses.
9. Data security
We use technical and organisational security
measures including encryption and authentication tools to protect your personal
information against manipulation, loss, destruction, and unauthorised access by
third parties. In particular, we store your personal information in secure
operating environments only accessible to our employees, agents, suppliers and
contractors on a need-to-know basis.
10. Retention
If we collect your personal information, the length
of time we retain it is determined by a number of factors including the purpose
for which we use that information and our legal obligations.
We will only retain your personal information for
as long as it is necessary to fulfil the purposes for which we collected it,
taking into account our need to answer queries or resolve problems, provide our
products or services to you, and comply with legal requirements. This means
that we may retain your personal information for a reasonable (or legally
required) period after your last interaction with us. When the personal
information that we collect is no longer required in this way, we destroy or
delete it in a secure manner.
If you require further information around retention
periods that we follow, please contact us at datacompliance@turner.co.uk.
11. Your rights
You have a
number of legal rights in relation to your personal information, including:
·
Request
access: you have the right to ask for
a copy of personal information that we hold about you and how we use it.
·
Request
correction: you have
the right to ask us to update or correct any inaccurate or incomplete personal
information that we hold about you.
·
Request
deletion: you have the right to ask us
to delete or remove your personal information where it is no longer necessary
for us to use it, you have withdrawn consent, or where we have no continuing lawful
basis for keeping it.
·
Object: you have the right to object to the processing of
your personal information if we do not have a continuing lawful basis to use it. You also have the right to opt out of or
unsubscribe from marketing communications that we may send at any time (this
does not include administrative communications).
·
Restrict
processing: in
certain circumstances you have the right to restrict the processing of your
personal information.
·
Data
portability: in
certain circumstances you have the right to ask us to send personal information
that you have provided to us, either to you or to a third party in a
structured, commonly used, machine-readable format.
If you wish
to exercise any of the rights set out above, please contact us at datacompliance@turner.co.uk.
12. How to contact us
If you have any questions or comments regarding
this Privacy Policy or our personal information collection practices, please
contact us in the following ways:
Email address: datacompliance@turner.co.uk
Postal address: Company Secretary, Turner & Co. (Glasgow) Ltd, 65
Craigton Road, Glasgow, G51 3EQ
13. Complaints
You have the right to make a complaint
at any time to the Information Commissioner’s Office (ICO), which is the UK
regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the
chance to deal with your concerns before you approach the ICO so please contact
us in the first instance.
14. Third-party
links
This website may include links to
third-party websites, plug-ins and applications. Clicking on those links or
enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible
for their privacy statements. When you leave our website, we encourage you to
read the privacy policy of every website you visit.